Frequently Asked Questions (FAQ)

XERA GAME

1. What is XERA GAME?

XERA GAME is a strategic digital card battle platform where players collect characters, guardians, weapons, armors, and gems to build powerful teams and compete through skill-based gameplay.

2. What is XERA CARD?

XERA CARD is a collectible digital game item used within XERA GAME.

Players collect cards to:

• Build battle teams

• Strategize gameplay

• Compete in matches

• Enjoy the gaming experience

XERA CARD is designed for collection, entertainment, and strategic battle.

Through gameplay, players may earn X Point rewards.

3. What is X Point?

X Point is a reward-based utility point earned through participation in XERA GAME.

It is:

• Not a cryptocurrency

• Not tradable

• Not withdrawable

X Point cannot be sold.

Instead, it functions as a discount voucher that can be used at selected partner stores within the ecosystem.

Players may use X Point to enjoy:

• Discounts

• Lifestyle benefits

• Partner store savings

4. Is XERA GAME free to play?

Users can explore the platform freely. However, digital cards and in-game items may require purchase.

5. Are XERA CARDs investments?

No. XERA CARDs are gameplay assets designed for entertainment and strategy.

They are not financial products and do not represent investment value.

6. Can I earn money from playing?

XERA GAME is designed for entertainment and strategic gameplay.

Participation should not be viewed as a source of income.

7. Are purchases refundable?

Due to the digital nature of in-game items, purchases are generally non-refundable unless:

• Duplicate transactions occur

• Technical errors prevent delivery

Please refer to our Refund Policy.

8. Is my data safe?

Yes. XERA GAME follows security practices to protect user data.

For more details, please refer to our Privacy Policy.

9. Who operates XERA GAME?

XERA GAME is operated by:

XERA Global Limited
RM A1, 11/F Winner Building
36 Man Yue Street, Hung Hom
Hong Kong

Company Registration Number: 79396703